Business
Etiquette Training Programme
The use of good business etiquette is often misunderstood and undervalued, bad manners and poor etiquette are rarely intentional, it’s just that correct behaviour are not known or fully understood. Poor etiquette can cost both employees and the organisations for which they work. The Founding Image etiquette programmes are specially designed to meet a variety of business needs. From office etiquette, to e-mail etiquette, to meeting management, business lunches, in and out of hours entertaining - it is essential for the modern day business person to have the knowledge and confidence to deal with all situations, maximise opportunities and set the standard on behaviour.
During this course participants will review appropriate and inappropriate behaviours related to organizational representation. They will practice introductions, business card exchange, dining etiquette and more.The programme is designed to improve the professionalism, reputation and confidence of all participants who attend.
Course objectives:
• Develop and practice advanced business etiquette protocols
• Understand the use of correct behaviours for enhancing personal
credibility and reputation
• Effectively introduce yourself, network and get the best out of
meeting people
• Appreciate and demonstrate proper dining etiquette
• Ability to determine best and appropriate behaviours in difficult
situations
Course outline:
• Modern manners for today’s business environment
• Communication skills and office etiquette
• Meetings and working groups
• Email etiquette and business writing
• Phone etiquette, conference call
• Professionalism and etiquette for technical people and creative
types
• Hosting corporate guests – in and out of work hours
• Building a professional image
• How to lead by example – The VIP Look
• The power of networking - offline and online business relationships
• Protocol and social etiquette for organizational representation
• Public and media speaking
• Introduction into facilitation
• Modern media online, from forums to facebook
• Career advancement